For any inquiries or assistance, please feel free to contact us using the following information:

Email: info@sonexmart.com

Phone: +44 (746) 077-8404

Questions and Answers

Q: How can I place an order?

A: Placing an order with SonexMart is quick and easy. Simply browse our website, select the products you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to the checkout page where you can review your order and enter your shipping and payment details. Click "Place Order" to complete your purchase.

Q: What payment methods do you accept?

A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

Q: How long will it take to receive my order?

A: The delivery time depends on your location and the shipping method you choose at checkout. We offer standard shipping, which typically takes 5-7 business days, and expedited shipping, which can arrive within 2-3 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances or holidays.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase from SonexMart. If for any reason you are not happy with your order, please contact our customer service team within 30 days of receiving your items. We will provide you with instructions on how to return the product for a refund or exchange. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene and safety reasons.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website. If you have any questions or need assistance with tracking your order, please don't hesitate to reach out to our customer service team.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. The availability and cost of international shipping will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Q: How can I contact your customer service team?

A: Our dedicated customer service team is here to assist you. You can reach us by email at info@sonexmart.com or by phone at +44 (746) 077-8404. We strive to respond to all inquiries within 24 hours during business days.